Energy affordability has become a major concern for customers as utility rates rise across the country. Since 2001, the average cost of electricity per kilowatt has nearly doubled for residential customers, according to the U.S. Energy Information Administration. Low-income households are facing the brunt of this burden. According to 2024 research, low-income households in the U.S. spend about 17% of their income on utilities, about three times the national average
